At least Ruth’s computer now has a working, updated antivirus program protecting it. It includes automatic updates of virus definitions, email scanning (inbound and outbound), real-time protection, and pre-scheduled full system scans.
It installed properly the first time and works as it’s supposed to.
Thus armed with a bit of power, I have communicated with Symantec explaining my feelings about their product’s ease of use (HA!) and its shortcomings.
I have also sent them their disc back for a refund of the purchase price.
I’m still out the price of the working competitive package and many hours of time and frustration. So it may be a bit of a Pyrrhic victory.
Oh, go ahead and look up Pyrrhic. You can probably figure it out from the context, but if you look it up you’ll be more likely to remember it and might even use it yourself some day. I’ll be right here when you come back.
Feel better now? I certainly do. I can now give Ruth back her machine in better shape than when I first started the “update the antivirus” process.
That’s a REAL victory. Nothing Pyrrhic about it.